Privacy Policy

1. Introduction

Trek Hub India ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book trekking adventures with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Identity Information: Date of birth, nationality, passport details, government-issued ID
• Health Information: Medical conditions, fitness level, dietary requirements, emergency contacts
• Payment Information: Credit card details, billing address, transaction history
• Travel Preferences: Trek preferences, accommodation choices, special requirements

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, click patterns, device information
• Technical Data: IP address, browser type, operating system, referring URLs
• Cookies and Tracking: Session data, preferences, analytics information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and managing your trek bookings
• Arranging accommodations, permits, and logistics
• Providing customer support and assistance
• Ensuring safety and emergency preparedness

3.2 Communication

• Sending booking confirmations and updates
• Providing pre-trek information and guidelines
• Marketing communications (with your consent)
• Customer surveys and feedback requests

3.3 Legal and Safety

• Complying with legal obligations and regulations
• Ensuring participant safety and emergency response
• Preventing fraud and protecting our business
• Resolving disputes and enforcing agreements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

• Local Partners: Trek guides, porters, accommodation providers
• Transportation: Airlines, ground transport operators
• Payment Processors: Secure payment gateway providers
• Technology Services: Hosting, analytics, customer support platforms

4.2 Legal Requirements

• Government authorities for permit and visa processing
• Law enforcement when required by law
• Emergency services for safety and rescue operations
• Insurance companies for claims processing

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access on a need-to-know basis
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for employees

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal information
• Receive your data in a portable format
• Verify the accuracy of your information

6.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Restrict processing in certain circumstances

6.3 Communication Preferences

• Opt-out of marketing communications
• Manage cookie preferences
• Control notification settings

7. International Data Transfers

As a trekking company operating internationally, we may transfer your personal information to countries outside your residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

8. Retention Period

We retain your personal information for different periods depending on the purpose:

• Booking Data: 7 years for tax and legal compliance
• Marketing Data: Until you opt-out or 3 years of inactivity
• Health Information: 5 years for safety and insurance purposes
• Website Analytics: 26 months for performance optimization

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

For participants under 18, we require parental or guardian consent and may collect additional information for safety and legal compliance.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Providing notice during your next interaction with our services

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India and the Information Technology Act, 2000, and its rules. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Rishikesh, Uttarakhand, India.